EXPERIENCE

VIVID SEATS | Coppell, TX

Instructional Designer, 2025

• Designed, developed, and evaluated instructional materials.

• Collaborated with stakeholders to create effective learning experiences.

• Oversaw LMS platform for content maintenance and course administration.

Learning Facilitator Team Lead, 2024 - 2025

• Supervised trainers, ensuring alignment with organizational training objectives.

• Coordinated training schedules, resources, and course delivery.

Customer Experience Learning Facilitator, 2022 - 2024

• Delivered training programs for new hires and tenured employees.

Subject Matter Expert, 2022

• Advised customer service agents on best practices based on company policy.

Customer Support Associate, 2021 - 2022

• Provided assistance with order inquiries and troubleshooting.

GK’S CLEANERS & LAUNDRY | Flower Mound, TX

Customer Service Team Lead, 2016 - 2021

• Managed retail store, handled customer transactions, and trained new employees.

EDUCATION

Bachelor of Science in Information Science

University of North Texas | Denton, TX | Diploma expected May 2026

Associate of Arts

North Central Texas College | Flower Mound, TX | December 2020

SKILLS

Technical Skills

Learning theory, instructional design, multimedia, project management, training, AI.

Soft Skills

Communication, collaboration, time management, problem-solving.

Tools

Articulate 360, Microsoft Office 365, Google Workspace, Adobe Creative Cloud, Smartsheet, SnagIt, Canva.