Resume

EXPERIENCE

VIVID SEATS | Coppell, TX

Instructional Designer | July 2025 - September 2025

  • Designed, developed, and evaluated training materials and digital and instructor-led learning experiences.

  • Incorporated ADDIE, SAM, and adult learning theory principles in creation of training materials and courses.

  • Tracked and analyzed learning metrics within LMS to support continuous improvement initiatives.

  • Collaborated with business stakeholders to conduct needs assessments and ensure alignment.

  • Oversaw learning content maintenance, course administration, and report generation within LMS.

Learning Facilitator Team Lead | August 2024 July 2025

  • Supervised trainers, ensuring alignment with organizational training objectives.

  • Coordinated cross-functional training schedules, resources, course delivery, and feedback collection.

  • Communicated with cross-functional leaders, providing insights, project status updates, and metrics reports

Customer Experience Learning Facilitator | September 2022 - August 2024

  • Designed, developed, and delivered training programs for new hires and tenured employees.

  • Applied instructional design and facilitation to translate complex concepts into clear, actionable guidance.

Subject Matter Expert | January 2022 - September 2022

  • Served as frontline expert for processes, policies, and customer issue resolution for associates and leaders.

Customer Support Associate | November 2021 - January 2022

  • Provided assistance with order inquiries and software troubleshooting.

GK’S CLEANERS & LAUNDRY | Flower Mound, TX

Customer Service Team Lead | December 2016 - November 2021

  • Managed retail store, handled customer transactions, and trained new employees.

EDUCATION

Bachelor of Science in Information Science, Concentration in Data Science

University of North Texas | Denton, TX | Graduating May 2026

Associate of Arts

North Central Texas College | Flower Mound, TX | December 2020

SKILLS

Technical Skills

Instructional design, training administration, project management, data analysis, reporting, AI.

Soft Skills

Communication, agile learning, collaboration, time management, problem-solving, critical thinking.

Tools

Articulate 360, Microsoft Office 365, Google Workspace, Adobe Creative Cloud, Camtasia SnagIt, Canva, Workday, Atlassian Jira, Slack, Microsoft Teams.

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